Effective Date: September 22, 2020
MENTOR Canada, the Canadian Mentoring Partnership, is an initiative of Big Brothers Big Sisters Canada.
Our Commitment: Big Brothers Big Sisters of Canada (BBBSC) is committed to protecting your privacy and maintaining the confidentiality of your personal information relating to your use of the mentoringcanada.ca and services provided thereby (the “Website”).
During your use of the Website, BBBSC occasionally gathers and uses personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent. BBBSC’s privacy practices are designed to achieve this.
Personal information is information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Examples of personal information include SIN #, age, marital status, and language. Exceptions: business contact information and certain publicly available information, such as names, addresses, and telephone numbers as published in telephone directories, are not considered personal information.
Personal information may be provided to BBBSC through submission of information to BBBSC, use of any BBBSC services available via the Website, or other forms of communication.
Personal information gathered by BBBSC is kept in confidence. BBBSC personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate considering the circumstances.
BBBSC will not provide or share your personal information with third parties unless:
- You authorize us to share the information;
- Sharing the information is necessary, for example, such as to process a credit card transaction, to provide products or services to you, or to generate, maintain, and utilize a user’s account relating to the Website;
- To generate analytics and statistical data; or
- We are required by law.
Privacy legislation requires BBBSC to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.
When we receive personal information from you for the purposes of providing you with use of the Website or any of our products or services, or for other uses identified herein, you are providing us with consent as follows:
- to allow us to deal with that personal information in a reasonable manner;
- to allow us to provide your personal information to third parties we engage to provide or support the Website and any products or services provided to you;
- to allow us to use and store your personal information for the purpose of providing you with access to the Website, and any products and services you obtain from us and to utilize the Website and such products and services; and
- to allow us to transfer your personal information outside of Canada (whereby your personal information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your personal information by BBBSC.
If you need to provide us with personal information about other individuals, you represent and warrant to us that, where required by law and prior to your disclosure to us, you will obtain the consent of each individual to the collection, use and disclosure by us for the specific purpose(s) that the disclosure is made by you.
Providing us with your personal information is always your choice. When you access and use our Website or request products and/or services from us, or utilize our products or services, we ask that you provide information that enables us to respond to your request and/or provide you with our products, services and/or the Website. In doing so, you consent to our collection, use and disclosure to appropriate third parties of such personal information for these purposes.
There are legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if we must comply with a court order or governmental order.
We use may use personal information without your knowledge or consent in limited circumstances whereby we are required to provide personal information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstance we may have a legal duty or right to disclose personal information without your knowledge or consent. Various government agencies such as the Canada Revenue Agency, Human Rights Commission, Ontario Ministry of Finance, Ontario Ministry of Labour, and law enforcement, have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.
We will only collect such information that is deemed necessary to meet the purpose for which such personal information is collected.
Limited Use, Disclosure and Retention
Website and Electronic Commerce
Personally identifiable information is not collected unless specifically submitted via an online function or form, a submission to the Website, an electronic mail message, a phone call or postal mail. All information is kept confidential – this is subject to any legal requirements to disclose. All information is protected by BBBSC’s physical, electronic and managerial security methods, which are updated as necessary.
Information you provide through the Website may be used periodically to keep you informed of BBBSC and its member agencies, including programs, services, opportunities to volunteer, events, funding needs, membership benefits. If at any time you no longer wish to receive such information, please contact us at: 800-263-9133 or via email at firstname.lastname@example.org
The Website may provide links to other third-party websites. These are provided for convenience only and you access them at your own risk. Even if a third party is associated with BBBSC through a business relationship or otherwise, BBBSC is not responsible for the privacy policies or practices or content of such third-party websites.
Each time the Website is utilized by a user, our web server or other tools may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine’s TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities on the Website. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. We may use this non-personal information to optimize the Website, and our services and products.
We may collect anonymous information as you navigate and/or interact with the Website. We may use anonymous information to operate and improve the Website. We may also use anonymous information to track what visitors to the Website are looking at most frequently so we can recognize and deliver more of the desired features, products, and services.
We may use web beacons alone or in conjunction with cookies to compile information about you and your usage of the Website, as well as your interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website tied to the web beacon, and a description of a website tied to the web beacon. For example, we may use web beacons to operate and improve the Website and email communications. We may use information from web beacons in combination with personal information about you to provide you with information about us and our products and services.
While BBBSC collects the personal information that you supply, it does so with the understanding that any such information is as accurate. It is important to us that your personal information held by us is accurate and complete. Having accurate information about you enables us to provide you with better use of the Website, products and services. You can help us keep personal information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances. We will not be able to provide you with any notices if we do not have accurate contact information for you and we will bear no responsibility for any action or omission as a result of our lack of accurate contact information for you.
Retention and Destruction of Personal Information
The amount of time we will retain personal information varies, depending on the products and Services we have provided and the nature of the personal information that we hold. We retain personal information for such period of time as is necessary for us to maintain sufficient information so we may respond to any issues that arise at a later date or as is required by law.
When personal information is no longer required by us or by law, we will either convert it into an aggregated non-identifying form or we will appropriately destroy or erase the personal information in a manner that is in accordance with our current policies and procedures.
You will bear full responsibility for the storage, maintenance, control and protection for all data that is processed or otherwise utilized by BBBSC and for Website features and our products and services that require data input. We bear no responsibility for such data whatsoever.
Transfers of Personal Information
Access to Your Information
You are entitled to: know whether we hold personal information about you; see that information; and ensure it is accurate. Personal information is securely maintained by the head office of BBBSC*. If you would like to access your personal information, or have any questions about the protection of your privacy, please contact:
Big Brothers Big Sisters of Canada
110a-220 Yonge St
Toronto, Ontario M5B 2H1
1 800 263 9133
*It is important to note that Big Brothers Big Sisters is a federated organization within Canada. Big Brothers Big Sisters of Canada is the National Office for the federation. Members have their own privacy policies and practices. If your involvement with Big Brothers Big Sisters is with a Member it would be most appropriate to contact their office directly. A full list of members can be found on our website: bigbrothersbigsisters.ca.
Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada.
In some situations, we may not be able to provide access to certain personal information as the right to access personal information is not absolute. If we do not provide you with the requested information, we will notify you in writing and explain our reason(s) for not fulfilling your request.
Withdrawal of Consent
You may, at any time, withdraw your consent to BBBSC’s collection, use and disclosure of your personal information, subject to reasonable notice and any legal and/or contractual restrictions.
Should you choose to withdraw your consent, BBBSC may be unable to provide, or continue to provide, the access to the Website that can only be provided if BBBSC receives appropriate and required personal information.
Our policy on children’s information
We do not knowingly collect the personal information of children or anyone below the age majority in their applicable jurisdiction. If we believe any person under the age of majority in his or her jurisdiction of residence is using the Website we will not process any personal information of that person.
Successors and Assigns
© Big Brothers Big Sisters Canada, 2020.